Contact
The short version. Email [email protected]. In Spanish, [email protected]. We reply within 2 business days. We cannot answer medical questions.
Patients
About a request you sent. Reply to your confirmation email, or write to [email protected] and quote the reference number from that email. We can tell you which clinics received it and when, delete it, or stop it if it has not gone yet. We cannot tell you when a clinic will reply. Contact the clinic directly for that.
About a price. If a price on the site does not match the clinic's website today, tell us the page. We re-check and update it within 5 business days. The date beside each price says when we last looked.
About your data. Write with "Privacy request" or "Health data request" in the subject line. Our Privacy notice and Consumer Health Data Privacy Policy explain what you can ask for and how long we take.
Medical questions. We cannot answer them. We are not doctors and ClinicTrue is not a clinic. Ask the clinic, or a doctor who has examined you. If you feel unwell after surgery, contact a doctor or emergency services where you are now.
Clinics
For corrections, claiming a listing or stopping requests, see the For clinics page and the Correct or remove a clinic page, or write to [email protected] or [email protected].
Press and everything else
Post
Distril LLC 1021 E Lincolnway, Suite 6007 Cheyenne, WY 82001, USA
Post is slower than email. Legal notices sent by post do reach us. For everything else, please email.