For clinics

The short version. ClinicTrue is a contact portal. It shows patients in the US and Canada the prices your clinic publishes on its own website, with a link and the date we saw it, and what the public registry said about your clinic on the day we looked. Patients contact the clinic directly, on its own website, phone or WhatsApp. Listing is free. There is no fee at launch. We do not rank clinics and no clinic can pay to move up.

What patients see

For each clinic we show:

• The clinic's name and city, and a link to its website.
• Each procedure price we found on the clinic's website, in the currency it was published in, with the page address and the date we saw it. Where a page shows a range, we show the range.
• What the clinic's page said the price includes, copied from the clinic's own list, and what it does not list.
• A US dollar figure beside the price, at the exchange rate on the capture date.
• A Google Maps card for your clinic's listing, served by Google, with a link to it on Google Maps. It shows what Google shows about your listing. To change that, change your Google Business Profile.
• The typical US price for the same procedure, where we have one, with its source.
• A registry check line. See below.

We do not write opinions about clinics. If a line about your clinic is not a quote from your website or a registry record, with a link, it does not appear.

We show paying and non-paying clinics the same way, in the same order, with the same checks. If a paid placement ever exists, it will carry a "Sponsored" label.

How we got your price

We visited your website, found the price on a public page and copied it. We did not round it, bundle it or add to it. We recorded the page address and the date. If your page changes and we have not looked again, our copy is out of date and the date shows it.

Registry check lines

Colombia. We look each clinic up in REPS, the Ministry of Health's public register of health providers. We match by name and city, backed by a phone number or address on the record. We show what the record said on the day we looked and link it. A check line means only that. It says nothing about outcomes and it is not a rating.

Mexico. The public directory of the Consejo Mexicano de Cirugía Plástica, Estética y Reconstructiva (CMCPER), at https://directoriocirugiaplastica.mx/, blocks automated lookups, so we do not match clinics against it ourselves. We link patients to the directory and tell them how to search it. On Mexican clinic pages we show only your price, the date and the source, with the notice "Prices are published by each clinic, as of the date shown, and can change." Anything your site says about licences or certification appears as your own claim, labelled as such.

Costa Rica. We look for the doctor's name in the public register of the Colegio de Médicos y Cirujanos de Costa Rica (medicos.cr). Where we find a matching record, the clinic page says "Listed with the Colegio de Médicos y Cirujanos" with the date we looked, and shows the specialty only if the register shows one. Where we have not checked, the page says "Not checked yet" and links patients to the register. A check line means only that. It says nothing about outcomes and it is not a rating. Anything your site says about licences or certification appears as your own claim, labelled as such.

If we receive a credible report of harm at a clinic, we remove its check line and say on the page that we removed it. A credible report means a named news report, a court or regulator record, or a complaint with evidence. ClinicTrue's operator decides and records the reason. We write to the clinic when we do.

Correct or add a price

We only show prices that are on your own website. So a correction works like this:

1. Update the price on your own website.
2. Email [email protected] (or [email protected] in Spanish) with the link to the page.
3. We re-capture the price from that page and update the listing within 5 business days.

We cannot take a price from an email, a PDF, a WhatsApp message or a brochure. If it is not on your website, it does not go on ClinicTrue. The same applies to adding a procedure we have not listed. Publish it on your site, then send us the link.

Claim your listing

Claiming is free. It lets you:

• Ask us to re-capture a price after you change your site.
• Add your surgeons' registry numbers so we can link the records.

To claim, write to [email protected] from an email address on your clinic's own website domain. If that is not possible, we give you a short code to place on a page of your own site, and we check it there. Claiming does not change how your clinic is shown or where it appears.

How patients reach you

Patients reach your clinic directly. Your clinic's page links to your website and, where we have them, your phone and WhatsApp, and says that the patient contacts the clinic directly. A patient can also send a message from your clinic's page. We email it to your clinic at the address your own website publishes, from [email protected], with the patient's address as the reply-to, so you can answer the patient directly. The email has the patient's first name, email, phone or WhatsApp if given, how they prefer to be contacted, the procedure, travel month, message, a reference number and the consent line the patient agreed to. It is one email per message, to your clinic only, and we keep a copy. If we have no working address for your clinic, or the send fails, the message comes to us and we reply or pass it on. We are not part of that conversation and we do not see it. We count how many times those links are clicked, and nothing about who clicked.

To stop receiving these messages, email STOP to [email protected] (a plain reply goes to the patient, not to us). Within 2 business days we keep your clinic's messages with us and reply or pass them on. To have the phone and WhatsApp links taken off your page, write to [email protected]. We remove them within 2 business days. The listing of your publicly published facts, meaning your name, city, published prices with their source and the registry lines, stays on the site, because those facts are public. If anything in it is inaccurate, tell us and we correct it within 5 business days.

Fees

Patients never pay. Clinics pay nothing, and we never charge for placement or order.

Paying does not change what patients see about your clinic or the order clinics appear in.

Clinics in Colombia: identification details

Colombian consumer law (Ley 1480 de 2011, Art. 53) requires a portal de contacto to hold identification details for every business it lists. For each Colombian clinic we ask for the business name (razón social), the NIT, a physical address for notices and a phone number. We may give these to a patient with a complaint, or to an authority that asks. We do not publish them beyond what your own website already shows.

Correction or takedown

If something on your listing is wrong, use the Correct or remove a clinic page. It says what we can change, what we need from you and how long it takes. Prices change only when your website changes.

Contact

[email protected] (English), [email protected] (Spanish). Distril LLC, 1021 E Lincolnway, Suite 6007, Cheyenne, WY 82001, USA.