Correct or remove a clinic
The short version. Everything about a clinic on ClinicTrue comes from the clinic's own website or a public registry, with a link and a date. We can fix our copy if it does not match the source. We cannot change what the source says. To correct a price, change it on the clinic's website first and send us the link.
Who can use this page
Anyone. A clinic, a patient who spotted a mistake, or a registry.
What we can change
- A price that does not match the clinic's website today. We re-capture it from the page you send and update it, with the new date.
- A wrong link, city or clinic name. Send the correct one and where it is published.
- A registry line that does not match the record. Send the record link. We re-check and update it, or remove the line, and we show the date.
- A registry line where the match is doubtful. If the REPS record we matched by name and city could belong to a different clinic, tell us. We remove the line until we can confirm it.
- The email address that receives patient requests. Clinics only, from an address on the clinic's own website domain.
- Removing a clinic from the quote form. A clinic can ask to stop receiving requests at any time. We remove it from the form within 2 business days and send it no more requests. The listing of its publicly published facts, meaning its name, city, published prices with their source and its registry lines, stays on the site, because those facts are public. If any of it is inaccurate, we correct it within 5 business days.
What we cannot change
- A price to something that is not on the clinic's website. We only show published prices. If you send us a price by email, PDF or WhatsApp, we cannot use it. Publish it on the site, then send the link.
- What a registry record says. Only the registry can change that. We show what it said on the day we looked.
- Words about a clinic. We do not write descriptions, quality claims or opinions about clinics, for anyone, at any price.
- The order clinics appear in. It does not depend on payment or on requests.
What we need from you
- The link to the ClinicTrue page.
- What is wrong, in one or two lines.
- The link to the source that shows the correct information. The clinic's own web page, or the registry record.
- If you are writing for a clinic, write from an email address on the clinic's own website domain.
Send it to [email protected], or [email protected] in Spanish.
How long it takes
We confirm we got your email within 2 business days and make the change within 5 business days. If we cannot make it, we tell you why.
Reports of harm
If you have a credible report of harm at a listed clinic, tell us. A credible report means a named news report, a court or regulator record, or a complaint with evidence. ClinicTrue's operator decides and records the reason. When we accept one, we remove the clinic's check line and say on the page that we removed it. We do not investigate clinics and we do not publish the report.
Prices change only when the clinic's site changes
Our copy tracks the clinic's own page. If the page is right and our copy is wrong, that is our error and we fix it. If the page is out of date, the fix starts on the clinic's website, not on ours.